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Return, Refund, Exchange & Cancellation Policies

Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible. 

In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order." Our goal is to make the buying experience as easy and enjoyable as possible. 

In this page, we will outline what will happen in each case. Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.

Each brand has their own return, refund, exchange & cancellation policy. Please see them listed below:

 

Addmotor

 

E-Joe

 

E-Mojo

 

Enzo

 

Green Bikes USA

 

ProdecoTech

 

Queitkat

 

Shocke Ebikes 

 

X-Treme

 

Pre-orders and Special Order Cancellation Policy

When you place your order with us for a pre-order we assure that a bike will be sent to you, therefore, we cannot cancel the order. Any pre-order cancellation that has not shipped will incur a 10% cancellation fee. 

Your other option is to pick a similar model that is in stock and ready to ship.

 

If you would like to cancel your order, please email support@electricbikecity.com or click Contact Us

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